Reliable Exam ITIL ITIL-DSV Pass4sure & New ITIL-DSV Exam Camp

BONUS!!! Download part of PrepAwayExam ITIL-DSV dumps for free: https://drive.google.com/open?id=11ZyzOk49MgocrdRlXMq5wBdviOWvHYBv

ITIL-DSV exam training allows you to pass exams in the shortest possible time. If you do not have enough time, our study material is really a good choice. In the process of your learning, our study materials can also improve your efficiency. If you don't have enough time to learn, ITIL-DSV test guide will make the best use of your spare time, and the scattered time will add up. It is also very important to achieve the highest efficiency for each piece of debris. The professional tailored by ITIL-DSV learning question must be very suitable for you. You will have a deeper understanding of the process. Efficient use of all the time, believe me, you will realize your dreams.

ITIL ITIL-DSV Exam Syllabus Topics:

Topic	Details
Topic 1	Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.
Topic 2	Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.
Topic 3	Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.
Topic 4	Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.
Topic 5	Customer Journey Mapping: This module provides customer experience professionals and service designers with the tools to map the customer journey. It involves identifying critical touchpoints, pinpointing pain points, and discovering opportunities for enhancing the customer experience, leading to improved service outcomes.
Topic 6	Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
Topic 7	Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.

>> Reliable Exam ITIL ITIL-DSV Pass4sure <<

Avail Reliable Reliable Exam ITIL-DSV Pass4sure to Pass ITIL-DSV on the First Attempt

Our ITIL-DSV exam questions provide with the software which has a variety of self-study and self-assessment functions to detect learning results. This function is conductive to pass the ITIL-DSV exam and improve you pass rate. Our software is equipped with many new functions, such as timed and simulated test functions. After you set up the simulation test timer with our ITIL-DSV Test Guide which can adjust speed and stay alert, you can devote your mind to learn the knowledge. There is no doubt that the function can help you pass the ITIL-DSV exam.

ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q15-Q20):

NEW QUESTION # 15
An organization has signed a contract to outsource its service desk function to a supplier. Theorganization wants to ensure that its customers and users will receive a seamless support service. Which activity would MOST help the organization at this stage?

A. Improving the effectiveness of contract renewal
B. Defining strategy and principles for sourcing of resources
C. Creating criteria to use when shortlisting suppliers
D. Integrating supplier activities into organization's value streams

Answer: D

Explanation:
The activity that would most help the organization at this stage is "Integrating supplier activities into the organization's value streams." ITIL 4 emphasizes the importance of ensuring that outsourced services are seamlessly integrated into the organization's overall service delivery model. By aligning supplier activities with the organization's value streams, the organization can ensure that its customers and users receive consistent and seamless support services.

NEW QUESTION # 16
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

A. The service provider's 'service level management' team negotiates detailed requirements with the organization during the 'co-create' stage of the relationship
B. The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization
C. The organization provides a request for proposal (RfP) to the service provider, so they can understand the needs, and design the service to meet these needs
D. The service provider's business analysis team negotiates detailed requirements with the organization during the 'offer' stage of the relationship

Answer: B

Explanation:
In the case of using an out-of-the-box service from a large service provider, the service provider typically knows about the organization's needs because "The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization." ITIL 4 indicates that standardized services are often designed based on common market needs rather than being tailored to the specific needs of individual customers, which is common with large, scalable service offerings.

NEW QUESTION # 17
An internal IT service provider does not have all the skills needed to create and deliver a new service, but could develop them with enough time. There are many external service providers who can provide this service. Which approach should the organization follow to decide if they should use the internal service provider or to source the service externally?

A. Start by understanding the cost of procuring the service internally and externally, then ask internal and external service providers to complete a 'request for quotation1 documenting their preferred solution
B. Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers
C. Start by asking the internal service provider to develop the required skills, then use these newly developed skills to create and deliver the new service internally
D. Start by analysing and documenting the detailed service requirements, then ask external serviceproviders to respond to a 'request for information1 documenting how they would deliver to these requirements

Answer: B

Explanation:
The organization should "Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers." ITIL 4 advises that when deciding whether to source a service internally or externally, it is crucial to consider organizational policies, identify key criteria for selection, and use a structured approach like a decision matrix to make an informed choice.

NEW QUESTION # 18
What of the following is NOT an example of a service value driver?

A. Access to the mobile network of a service provider
B. Resetting the PIN code for the user
C. A new cell phone for the user
D. Automatically renewing the contract with the service provider

Answer: D

Explanation:
A service value driver is a factor that directly contributes to the value a service provides to the consumer. It is typically something that enhances the user experience, improves efficiency, or reduces cost.
* Option A (Incorrect):Resetting a PIN code is a basic service action that directly impacts user experience and can be considered a service value driver.
* Option B (Incorrect):Providing a new cell phone is a tangible benefit that directly contributes to the service's value from the user's perspective.
* Option C (Correct):Automatically renewing a contract is not a direct service value driver. While it may be a convenience, it does not directly enhance the service's utility, performance, or user experience.
Instead, it is more of an administrative action.
* Option D (Incorrect):Access to the mobile network is a core aspect of the service and is directly tied to the value that users derive from the service.

NEW QUESTION # 19
An organization is looking for a service provider to support them in their digital transformation. As part of the service provider, what would be the first focus of your interactions?

A. Understanding the utility and warranty requirements to create the most value for the customers.
B. Display solutions implemented at other customers within the same industry.
C. Display the proof of the capabilities to deliver your products consistently.
D. Understanding the customer purposes, issues, and needs.

Answer: D

Explanation:
In ITIL 4, particularly within the "Drive Stakeholder Value" framework, the first focus of interaction when supporting a customer in digital transformation should be to understand their purposes, issues, and needs. This aligns with the guiding principle of "Focus on Value," ensuring that the service provider's solutions are truly aligned with the customer's objectives and challenges.
* Option A (Incorrect):Displaying proof of capabilities is important but should follow a deep understanding of the customer's specific situation.
* Option B (Incorrect):While demonstrating solutions implemented for other customers can build trust, it should not be the first step. Customization to the specific customer's needs is more critical.
* Option C (Correct):This is the correct answer. Understanding the customer's specific purposes, issues, and needs is foundational to providing valuable and relevant services.
* Option D (Incorrect):Understanding utility and warranty is crucial, but it should come after understanding the broader business context and specific needs.

NEW QUESTION # 20
......

If you want to ace the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV) certification exam and make a successful career in the ITIL sector, PrepAwayExam is the right choice for you. Their ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV) practice tests and preparation materials are designed to provide you with the best possible chance of passing the ITIL ITIL-DSV Exam with flying colors. So, don't wait any longer, start your preparation now with PrepAwayExam!

New ITIL-DSV Exam Camp: https://www.prepawayexam.com/ITIL/braindumps.ITIL-DSV.ete.file.html

What's more, part of that PrepAwayExam ITIL-DSV dumps now are free: https://drive.google.com/open?id=11ZyzOk49MgocrdRlXMq5wBdviOWvHYBv

القائمة

Carl Young Carl Young

سيرة شخصية

Reliable Exam ITIL ITIL-DSV Pass4sure & New ITIL-DSV Exam Camp

ITIL ITIL-DSV Exam Syllabus Topics:

Avail Reliable Reliable Exam ITIL-DSV Pass4sure to Pass ITIL-DSV on the First Attempt

ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q15-Q20):

تعال زورنا

صفحات تهمك

أنضم الى نشرة أخبارنا